"CHAT_PLATFORM_ID": "message_platform", // for instance whatsapp
"MESSAGE": "Hola!", // the user message text
"CREATION_TIME": "a_date", // ISO 8601 for message time, for instance 2018-09-03T14:30:24.578Z
"FROM_NAME": "user_name", // name of user if possible
"CUSTOMER_ID": "user_id", // unique id of user
"_id_": "message_id", // unique id of message
"FROM": "phone_number", // user phone number
"SESSION_CREATION_TIME": "session_id", // chat session id
// other less important fields are also inclused in the message